Customer Retention Speaker

Book him now! We brought him in to keynote our annual franchise convention. We asked him to deliver a presentation about how to create the ultimate customer experience. He did more than discuss this; he demonstrated it. He interviewed franchisees, researched our company and gave a presentation that felt completely customized. It was a perfect mix of substance and emotion (which happens to be his formula for creating memorable customer encounters). His presentation was packed with value for our franchisees. He shared practical ideas we could immediately use. The impact has been obvious. With Scott’s help, our brand is now serving customers at an even higher level, enhancing our reputation and improving our bottom line. As speakers go, we could not have made a better investment!”

Batteries Plus Bulbs

“You’re my hero! As I told you in person yesterday, outstanding job on the presentation. I can NOT tell you the number of positive remarks I received all afternoon and all evening last night about your presentation. • ‘Incredibly useful!’ • ‘The perfect blend of high concept thinking, mixed with useful tangible examples.’ • ‘Exactly what we all need to hear right now.’ • ‘Best keynote ever … fascinating and something that I can use tomorrow to impact my store’s performance and my crew’s approach to customer service.’ I even had several vendor/non-Golden Chick folks remark about how useful and timely the approach is even outside our industry, and how it is going to impact how they approach their future business approaches. I wanted to say “thank you” again … I know I piled a lot on you in the last week, but your deck and your overall enthusiastic, articulate and approachable presentation was amazing.”

Golden Tree Restaurants LLC

“I wanted to take a moment to thank you for your presentation to our Global Enablement Content and Curriculum team. My whole team agreed that the last year has been extraordinary and difficult. We have been asked, like so many, to do more with less time. Although our team is predominantly remote, the demands of kids, parents, and social isolation have been difficult. In short, we needed a Resiliency Booster Shot. You delivered. The team deeply related to your ability to be both vulnerable and hopeful. Many expected ‘another talking head’ and instead they found themselves wrapped into a narrative of practical resiliency which felt both inspiring and actionable. Your rare skill in breaking down components of response capabilities and then bring both logic and emotion together helped bring my team back together in a really tough time. We look forward to having you back and being that nourishing presence that truly enables us to achieve Healthy High Performance. If we can be an advocate for your capabilities for others, please don’t hesitate to refer us!

Salesforce

“We wanted to express our gratitude for you taking the time to speak at the Allstate National Catastrophe Leadership conference. Your dialogue delivered the perfect amount of compassion and energy needed for our meeting. Your speech integrated perfectly with main topics at the conference. I was extremely impressed on how you did your pre-work (i.e., phone interviews, employee feedback surveys and one-on-one calls with our leaders), to ensure you were prepared to speak to our team. Once the day arrived, your speech was inspirational and delivered with such heart and purpose that it really drove home the key messages we had asked you to deliver. The immediate feedback from our attendees has been extremely positive. The “heckler” proved to be one of the “Aha” moments of the conference. The personal struggles you shared (your cancer journey) was personal but extremely touching to our leaders. It was a pleasure working with you!”

Allstate Insurance

“We were delighted to invite him to speak recently at our virtual Leadership in Action conference. Having had to pivot to virtual events for this year, we are aware that these can often be more difficult especially when it comes to engaging the audience. He was engaging from start to finish with his presentation and delivered it with energy and precision whilst asking the audience for their participation via the chat feature on the conference platform! He speaks passionately and provided some valuable insights for our attendees who had lots of questions by the end of the presentation which he was very happy to answer. Feedback from our delegates since the conference, for he has been great and we will definitely be looking at inviting him to speak for us again in the future.”

British Franchise Association

“Associated Luxury Hotels International recently held a high-end client event focused on mindfulness and intention with an audience of our very best customers in Southern California. We have worked with many speakers in the past and we highly recommend him. He hit the mark! We were very impressed with his desire to learn more about our group and how well he customized and diversified his presentation to our audience. The execution was timely, thoughtful and was exactly what we requested. He added humor, a realness, and connection with the audience. His front-end listening and learning about your objectives allows him to provide a tailored presentation to your needs. He was professional, unique, on point and extremely relevant. He made the audience think and many wanted more and inquired about hiring him for future events. We highly recommend Scott Greenberg and appreciate the opportunity we had to work with him.”

ALHI Global Luxury Sales

“I wanted to send you a thank you 'letter for the excellent job you did at my Account Executive Meeting this weekend. I have received many very positive responses back from them and would like to share a few with you. • "One of the best motivational and informative courses I have attended. While at another brokerage company, I participated in Tony Robbins seminars that frankly, I can't remember what was discussed." • "The most important lesson I learned in the meeting was to take time to think things through. Take the time to set priorities and plan out your schedule." • "The part of the meeting I liked best was our speaker. Not only was his personal story motivating, but the games he had us do were very eye opening. I learned a lot about myself and my team." • "The evening program was very eye opening and led to increased good will between our CROSSMARK teammates." • "Inspirational speaker was AWESOME! Book him again!!!!!" • "I liked the Team Building exercises and would like to see more of the same for future meetings." • "He was great. His motivational speaking and exercises brought our team closer together." Based on the reactions of the participants and my own observations of how the dynamics have improved with the interaction of the team members, I would highly recommend you for anyone wanting to improve their team’s ability to work together and improve their efficiency.”

Crossmark

Thank you again for participating in our Dolphin Meeting in Beverly Hills. We appreciate you taking the time and effort to share your expertise with our customers. As you may know we encourage our attendees to complete a short survey after each presentation. Needless to say, you received a perfect score, something that is rarely achieved at our meeting. Congratulations, this only confirms that we made the appropriate choice inviting you to give the keynote address at our meeting. I would like to share some of the comments we received from our attendees: • “He was amazing. I wish I could carry all these wonderful outlooks and tidbits in my mind, I truly believe my quality of life would improve.” • “He had me drawn in the entire time. Great speaker!” • “He was great, I could listen to him all day.” • “Excellent presentation! Way to open the day.” • “Great opening. Third Factor right on the mark.” I truly believe that our meeting would not have been the success it was, had it not been for your inspiring and motivating Keynote address.

Dolphin Imaging & Management Solutions

“I wish to compliment you on the seminar you gave to our managers and employees. The esprit de corps you rejuvenated has infected our company. Many of the recommendations you gave our people have already been put in place. I've seen and overheard apologies being made between coworkers. You can’t help but hear people greeting each other by name. I could go on and on about the changes in our company since your presentation. The research you did to personalize the presentations was overwhelming. Everyone who heard it knew that the seminars were for EDI and EDI alone. I am extremely pleased that your comments will be used in our employee work environment as well as their personal lives. I was shocked by the amount of employees who came up to me to thank me for hiring you. You have undoubtably helped EDI Express to become a better company. On behalf of my partners, I thank you.”

EDI Express